Start working with GuardMe Europe on Edvisor!

GuardMe Europe products are available to all Edvisor customers with the exception of those based in Canada, Spain, Italy, Germany, Malta, the UK, and Ireland.

Currently, GuardMe products are not available to Edvisor customers in the countries detailed above.

However, we are enthusiastic about expanding our partnership and plan to introduce GuardMe products to the European market soon.

GuardMe Europe offers a range of insurance products, including the MultiRisk Premium and MultiRisk Premium plus Cancellation policies. These policies provide comprehensive coverage, which encompasses Medical, Travel, and Cancellation benefits, suitable for students traveling to Europe, the USA, or other regions across the globe. 

Please be aware that only short-term trips to Canada with a maximum duration of 365 days are included under our current policy offerings.

For more specific details or if you have questions regarding coverage for particular destinations, please reach out to your Edvisor Account Manager or contact GuardMe directly.

To ensure you receive the most comprehensive training on GuardMe, please follow these steps:

1. Review the GuardMe Training Videos: Start by watching the Insurance Academy Training videos, which are available in English, Spanish, and Portuguese. These videos provide a solid foundation of knowledge about GuardMe's products and services.
   
   
2. Consult the KnowledgeBase: Access the KnowledgeBase to get an overview of all information regarding GuardMe policies and procedures. This resource is invaluable for understanding the details and nuances of our offerings.
   
   
3. Schedule Your Training Session: Once you're familiar with the basic information, feel free to contact the GuardMe Europe team to arrange a personalized training session. Edvisor customers can schedule a training session directly with the GuardMe Europe team here. For any email correspondence, please include your Edvisor Account Manager in copy to facilitate easy communication across all parties. 

By following these steps, you can ensure a well-rounded training experience that equips you with the knowledge and skills to effectively work with GuardMe products.

Initial net rates are standard for all Edvisor customers. We will consider adjustments or improvements to customer net rates only after observing a significant volume of sales. 

For detailed information on commission structures and potential earnings, please contact your Edvisor account representative.

Immediate Contact Options:

• Phone: Call GuardMe's emergency service immediately at +420 221 860 685, the number listed on your Certificate of Insurance, to access our Digital Doctor service. This offers medical GP support in multiple languages at no cost.
• Email: the insured can send an email to help@euro-center.com with their telephone number. GuardMe's assistance office will return the call within 24 hours to provide support directly to  the insured

Please Note:

If insured are charged for the call, they can request reimbursement as part of the claim process. GuardMe's team is available to provide advice and can recommend the most appropriate hospital for the situation. Assistance is available in English, French, Spanish, Italian, German, and Portuguese.

Emergency Hospital Visits:

If it’s a severe emergency and immediate contact isn't possible, the insured should go to the nearest hospital. In such critical situations, the hospital may directly bill the insurance company. For all other situations, payment will need to be made upfront, and reimbursement can be sought through the claims process afterward.

What to Do If an Emergency Prescription Is Needed:

The insured can initiate a video call with a doctor through the Digital Doctor service by calling the emergency line on +420 221 860 685. Prescriptions for unexpected medical issues can be issued during this consultation.

Handling Non-Emergency Medical Issues:

If the insured is unwell but does not require hospitalization, there is no need to use the emergency line. The insured should visit any clinic, pay upfront, and retain all receipts and documents for a subsequent reimbursement claim through our standard claims process.

Filing a Claim:

For details on how to file a claim, please refer to the claims process outlined in your insurance documentation or contact GuardMe's support team for guidance (mariaj@guard.me).

If you are assisting a student who has paid for medical expenses out-of-pocket and needs to request reimbursement, please contact the GuardMe Claims Office. The office is open Monday to Friday from 9 am to 5 pm (CET).

To ensure a smooth process, please provide the following when you contact GuardMe Europe:

• A copy of the student’s medical certificate.
• All relevant invoices or receipts detailing the expenses incurred.

You can reach the Claims Office at:

• Telephone: +34 919 491 586
• Email: guardmeclaims@euro-center.com

If insurance is required for your visa, it is your responsibility to ensure that the insurance product you purchase meets the requirements of your study destination. If you have any doubts, please share the visa requirements with the GuardMe team for assistance.