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Privacy Policy

Effective date: April 3, 2023

Introduction

We take your privacy seriously and are committed to protecting your personal data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) in the European Union, the Personal Information Protection and Electronic Documents Act (PIPEDA) or Canadian provincial laws were applicable such as the Personal Information Protection Act of British Columbia and other relevant international laws and frameworks. In this Privacy Policy, we provide information on the data we collect, the purposes for which we use your data, your rights, and how to exercise them.

Data Controller

The Data Controller is Edvisor Technologies Inc. located at 2F - 342 Water St., Vancouver, BC, CANADA V6B 1B6. If you have any inquiries or concerns regarding this Privacy Policy, contact us at privacy@edvisor.io.

Purposes and Legal Grounds for Processing Personal Data

We process personal data for the following purposes:

1. To provide, improve and measure the performance of our services
2. To communicate with you and respond to inquiries
3. To process payments and manage bookings
4. To personalize your user experience
5. To market our services
6. To identify and prevent fraud or security threats
7. To comply with legal obligations

We process personal data on the following legal grounds:

1. Performance of a contract
2. Legitimate interests
3. Consent

How We Collect Personal Data

We collect personal data when you:

1. Visit our website, complete a public form or survey, sign up for newsletters, updates or contests and contact us via chat or email
2. Create an account
3. Create or update a student record, quote, booking, or message
4. Interact with our content on third-party platforms

What Personal Data We Process

When you visit our website

When you interact with the Edvisor website, we collect information in order to evaluate site performance, determine your preferences, analyze user behaviour, and improve our content, marketing, and services. This information may include site interactions including recordings, your IP address and location, referral sources, browser cookies, device type, locale and similar device and browser technical data collected during your visit. You can control what information is collected using the cookie preference controls.

When you complete a public form or contact us

When you contact Edvisor or submit a form on our public website such as registering to receive updates from Edvisor, entering a contest, completing a survey or submitting a ticket, we collect additional information in order to respond to your request and offer personalized assistance or marketing. By submitting a form or contacting us, you grant explicit consent for Edvisor to collect and process this information. This information may include your full name and email, any information you voluntarily provide in the email or form, language and communication preferences.

When you create an account

When you create an account on the Edvisor platform, we collect information about you and your business in order to verify, register and secure your account, connect you with other users and optimize your user experience. By registering an account, you grant explicit consent for Edvisor to collect and process this information, which may encompass your personal and business full name, phone numbers, mailing addresses, social media profiles, payment and billing information, and security-related data such as your username, password, and security questions.

When you create or update a student record, quote, booking, or message

You have the ability to input student information into the Edvisor platform in order to effectively provide services and manage your business operations. As the data owner and controller of any student information entered into the Edvisor platform, you are responsible for obtaining the necessary consents and ensuring compliance with all applicable data protection laws and regulations.

As a sub-processor, we will process this data on your behalf, adhering to GDPR guidelines and ensuring the safety of the data as per the Data Protection Measures outlined in this Privacy Policy.

This student information may include the student's: full name, date of birth, gender, nationality, email address, phone number, mailing address, education history, academic transcripts, standardized test scores, visa information, accommodation preferences, arrival and departure dates, parent information, and study preferences.

Interact with our content on third-party platforms

When you interact with our content on third-party platforms, such as social media sites or other websites, we collect information to better understand your behavior, preferences, and interests in order to improve our content, marketing, and services. We may also use this information to identify trends, measure the effectiveness of our campaigns, and tailor our marketing strategies to better engage with our audience on third-party platforms.

The information may include social media profile information, engagement data, technical data, referral data, and content viewed or interacted with.

Sharing Your Personal Data with Third Parties

As part of our business operations, we may share your personal data with the following categories of recipients:

1. Service providers: We may disclose your personal data to third-party service providers who support our business operations, such as payment processors, IT services, and marketing providers. These service providers are required to process your data in compliance with the GDPR and are subject to strict confidentiality agreements.
2. Business Partners: We may share your personal data with our affiliated companies and subsidiaries to provide you with a seamless experience and relevant products or services.
3. Legal and regulatory authorities: We may disclose your personal data to comply with legal or regulatory obligations, enforce our terms of service, or protect the rights, property, and safety of our company, users, and the public.
4. Business transactions: In the event of a merger, acquisition, or asset sale, we may share your personal data with the relevant parties, provided that they comply with GDPR data protection requirements.

Transfers of Personal Data Outside the EEA

As part of our business operations, we transfer your personal data to countries outside the European Economic Area (EEA). In accordance with the GDPR, we implement suitable safeguards for such transfers, including reliance on adequacy decisions, the use of standard contractual clauses where there is no recognition of the destination country's adequacy by the European Commission, or binding corporate rules. Additionally, we ensure that any recipient of your personal data outside the EEA maintains a level of data protection equivalent to that required by the GDPR and implements robust security measures to protect your data.

Data Protection Measures

We are committed to ensuring the security and protection of the personal data we process, and to providing a compliant and consistent approach to data protection. We have implemented robust data protection measures including:

1. Encrypted Data Storage and Transfer: We use industry-standard encryption methods, such as SSL and TLS, to protect data transmitted between our servers and your device.
2. Access Control: We limit access to personal data to authorized personnel only, based on their job responsibilities and the principle of least privilege.
3. Limited Data Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.
4. Regular Audits and Monitoring: We conduct regular security audits and continuously monitor our systems to detect and prevent security vulnerabilities.
5. Data Processing Agreements: We enter into data processing agreements with all our subprocessors and service providers.
6. Data Breach Response: We have implemented a data breach response plan to ensure timely identification, reporting, and mitigation of any data breaches.
7. Privacy by Design and Default: Our SaaS product is designed with privacy and data protection in mind from the outset.
8. Employee Training and Awareness: We provide regular training and resources to our employees.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with the principles of data minimization and storage limitation. Our data retention policy ensures that personal data is managed responsibly and securely.

1. Purpose-Driven Retention: We retain personal data based on the specific purposes for which it was collected. Once these purposes have been fulfilled, the data is securely deleted or anonymized.
2. Legal and Regulatory Compliance: We adhere to applicable laws, regulations, and industry standards that may require us to retain personal data for a specific period of time.
3. Retention Periods: Our data retention periods are determined based on the nature of the data, the purpose for which it is processed, and any relevant legal or regulatory requirements.
4. Secure Deletion and Anonymization: When personal data is no longer needed, we securely delete or anonymize the data using industry-standard methods.
5. Data Archiving: In some cases, we may archive personal data for historical, statistical, or research purposes with appropriate safeguards.

Individual Rights

If you are an EU or Canadian resident, you have the following rights concerning your personal data:

1. Access: You have the right to access the personal data we hold about you.
2. Rectification: You have the right to request that we correct any inaccuracies.
3. Erasure: You have the right to request deletion of your personal data in certain circumstances.
4. Restriction of processing: You have the right to request restriction of processing in certain situations.
5. Data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
6. Objection to processing: You have the right to object to the processing in certain circumstances.
7. Withdraw consent: You have the right to withdraw your consent at any time.
8. Lodge a complaint: You have the right to lodge a complaint with a supervisory authority.

Exercising Your Rights

To exercise any of your data subject rights, please contact our Data Protection Officer at privacy@edvisor.io.

If, after contacting Edvisor, you are not satisfied with our response, you may lodge a complaint with the European Data Protection Board or the Office of the Privacy Commissioner of Canada.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page, and post a notification for registered users. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Acceptance of These Terms

By accessing and using the Edvisor platform or accessing the website, you acknowledge and agree to the terms set forth in this privacy policy. If you do not agree with any part of this policy, please refrain from using the platform or website.

Contacting Us

If you have any questions about this Privacy Policy, please contact us at:

Edvisor.io
2F - 342 Water St.
Vancouver, BC, CANADA V6B 1B6
privacy@edvisor.io

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Edvisor: Terms of Service

Last updated: June 3, 2024

1. Acceptance of Terms

1.1 Edvisor Technologies Inc. ("Edvisor") offers its Service (as defined below) through its website at www.edvisor.io (the "Site"), governed by this Terms of Service agreement ("TOS"). By accepting this TOS or by accessing or using the Service or Site, you confirm that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company or other legal entity, you affirm that you have the authority to bind such entity and its affiliates to these TOS.

1.2 Edvisor may modify this TOS periodically. Notice of changes will be sent to you via email and also displayed on Edvisor. The revised terms and conditions will become effective upon posting and if you use the Service after that date, we will consider your use as acceptance of the revised terms and conditions.

2. Description of Service

The "Service" includes (a) the Site, (b) the Edvisor course search tool, quoting tool, invoicing tool, CRM features, booking tool, add-ons tool management tool, school discovery tool, and other features provided through the Site, and (c) all software, data, numbers, text, images, sounds, video, and content made available through the Site or services. Any new features added to or augmenting the Service are also subject to this TOS.

2.1 For users that sign up for the Distribute module, additional responsibilities apply as outlined in Section 7. For users that use our insurance marketplace, additional terms apply as outlined in Section 8.

3. General Conditions / Access and Use

3.1 Subject to the terms and conditions of this TOS, you may access and use the Service only for your internal business purposes. You shall not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party; (b) use the Service to process data on behalf of any third party; or (c) use the Service in any unlawful manner.

3.2 All rights, title and interest in and to the Service and its components will remain with and belong exclusively to Edvisor. You shall not modify, adapt or hack the Service to falsely imply any sponsorship or association with Edvisor.

3.3 You are responsible for all information, data, text, messages or other materials that you post or otherwise transmit via the Service. You are responsible for maintaining the confidentiality of your login and account and are fully responsible for any and all activities that occur under your login or account.

3.4 You understand that the technical processing and transmission of the Service may involve transmissions over various networks and changes to conform to technical requirements.

3.5 The failure of Edvisor to exercise or enforce any right or provision of this TOS shall not be a waiver of that right.

3.6 By utilizing Edvisor's services, you acknowledge that Edvisor acts as the Merchant of Record for spot reservations.

4. Trademarks

"Edvisor" and Edvisor's various logos used or displayed on the Service are trademarks of Edvisor and you may only use these trademarks or logos for promotional purposes to identify yourself as a customer or user of the Edvisor products and services, provided you do not attempt to claim ownership of the marks.

5. Payment and Refunds

5.1 The Service is made available on a paid subscription basis. You will be billed monthly or yearly starting on the day of registration. Your billing plan will automatically renew after each billing cycle unless you request a cancellation.

5.2 Edvisor provides an interface for the account owner to change credit card information. Edvisor uses a third-party intermediary to manage credit card processing.

5.3 Edvisor reserves the right to change the prices of its products and services at any time with at least 30 days' advance notice.

5.4 Once a user is charged for a subscription, the payment is non-refundable, and no refunds will be issued for that billing cycle. Canceling the account stops future charges, but no refunds will be provided for past charges.

6. Cancellation and Termination

6.1 You are responsible for properly canceling your account. The account owner can cancel the account at any time by clicking on the Settings link after logging in, then clicking the Contact Us for Account Changes link. All of your content will be deleted from the Service within twenty-four (24) hours upon cancellation.

6.2 Edvisor reserves the right to modify or discontinue, temporarily or permanently, the Service and to refuse any and all current and future use of the Service, suspend or terminate your account for any reason. Edvisor shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service.

6.3 Cancellations made after the billing date will not result in refunds for the current billing cycle. Future charges will be stopped upon cancellation.

7. Edvisor Distribute

If you sign up for the Edvisor Distribute module, you agree to:

1. Collaborate with Edvisor to launch your profile within twenty-five (25) days of subscribing.
2. Assume sole responsibility for the accuracy of any Content you upload or submit.
3. Retain all rights, titles, and interests in your Content, including all intellectual property rights.
4. Grant Edvisor the necessary licenses to your Content solely for the purpose of delivering the Service.
5. Refrain from providing Content that infringes third-party intellectual property rights or applicable laws.
6. Acknowledge that Edvisor reserves places within your institution for distribution and resale.
7. Minimum Subscription Period: Monthly subscribers are subject to a minimum commitment period of one (1) year. Early termination results in a termination fee equal to remaining monthly payments.

8. Insurance

8.1 Edvisor acts only as a conduit and reseller of insurance products. The insurance providers are solely accountable for their offerings and fulfillment.

8.2 By buying a policy, you affirm that you are the authorized account holder used for payment or have explicit consent from the authorized account holder.

8.3 The Edvisor website provides general statements about the insurance offerings' terms. You are responsible for verifying the exact terms of any product you plan to purchase.

8.4 Refund Policy: Edvisor will respect the terms, conditions, and cancellation policies of each insurance provider. Typical processing fees are about 3.5%. Refunds will be issued to the original card used for the purchase.

9. Public Announcements

9.1 Both you and Edvisor shall be permitted to make public announcements regarding the existence of this Agreement and the relationship between the parties.

9.2 Edvisor shall be permitted to disclose, including through the display of your name, trademark(s) and logo(s), that you are one of its customers.

10. API

10.1 Users shall not store any data obtained through the API outside of the immediate processing requirements necessary for authorized use.

10.2 All data obtained through the API must be promptly discarded once no longer required for the intended purpose.

10.3 Users are responsible for implementing adequate security measures to prevent unauthorized access or misuse of API data.

10.4 Any violation of the API terms shall be considered a material breach of the Agreement. Edvisor reserves the right to suspend or terminate API access.

11. Disclaimer of Warranties

THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW. EDVISOR EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL EDVISOR BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES. EDVISOR'S LIABILITY SHALL NOT EXCEED THE MONTHLY SERVICE FEE PAID BY YOU FOR THE ONE MONTH PRECEDING THE TIME OF ANY CLAIM OR ONE HUNDRED ($100) U.S. DOLLARS.

13. Intellectual Property Rights

All intellectual property rights in the Service, the Site, and Content belong and remain with Edvisor. You acknowledge and agree that you have no right, title, or interest except as provided in this TOS.

14. Assignment

Edvisor may assign or transfer this TOS, in whole or in part, without restriction.

15. Export Compliance

You are responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components.

16. Governing Law

These TOS shall be governed by the laws of British Columbia without regard to the principles of conflicts of law. You hereby expressly agree to submit to the exclusive personal jurisdiction of the federal and provincial courts of the Province of British Columbia.